apel168Privacy Policy

This page describes what we collect when you use apel168 and how we keep that data protected. We operate an online gaming and sportsbook platform offering slot tournaments, live-dealer tables, and esports markets across supported jurisdictions. When you create an account, deposit funds, or play our games, we collect information necessary to verify your identity, process your payments, prevent fraud, and improve our service.

We take your privacy seriously. We encrypt your data, limit access to authorized staff only, and never sell your information to third parties. We do share data with payment processors (DANA, e-wallet, mobile banking, local payment) and banking partners to complete transactions, but only the minimum data required. This policy explains exactly what we collect, how we use it, and your rights.

Our services are available only where local law permits. Data handling is subject to Indonesian data-protection principles and your jurisdiction's applicable laws.

What Data We Collect on apel168

When you open an apel168 account, we collect your full name, date of birth, email address, phone number, and residential address. We also request a government-issued ID (KTP, passport, or driving license) and a proof-of-address document (utility bill, rental agreement, or bank statement). This is our Know Your Customer (KYC) requirement, mandated by Indonesian financial regulation and anti-money-laundering standards.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, or mobile banking, we receive only transaction confirmations from those services—we do not store your e-wallet credentials. For bank transfers via local payment, online payment, e-wallet, or mobile banking, we note the account holder's name and bank reference number. We never store your PIN or full card details.

We also collect gameplay data: which games you play, when you play, how long you stay, your account balance history, and tournament participation records. We use this data to detect fraud, calculate your VIP tier, and improve game offerings. We track your IP address and device information to detect unauthorized access and prevent account takeover.

How We Use Your Data

We use your personal information for six primary purposes. First, account verification and compliance: we match your ID against fraud databases and verify that you are not on financial-sanctions lists. Second, payment processing: we share your name, address, and transaction details with payment processors to complete deposits and withdrawals. Third, fraud prevention: we analyze your gameplay patterns, IP address, and device fingerprint to detect suspicious activity.

Fourth, customer support: our support team in Jakarta, Bandung, Medan, Surabaya, and Semarang may access your account data to resolve disputes or recover forgotten passwords. Fifth, service improvement: we analyze gameplay data in aggregate to improve game mechanics, tournament structures, and platform stability. Sixth, legal compliance: we retain records to comply with Indonesian tax and anti-money-laundering regulations, and to respond to law enforcement requests if required.

We do not use your data for marketing without your explicit consent. We do not sell your data to advertisers or data brokers. We do not profile you for behavioral advertising. Your apel168 account is yours alone.

• 1
  We verify your identityKYC

  Your ID and address are checked against fraud databases and sanctions lists during account opening.

• 2
  We process your paymentsTransactions

  We share minimal data with payment processors only to complete your local payment, online payment, e-wallet, or bank transfer.

• 3
  We detect fraudSecurity

  We analyze your IP, device, and gameplay patterns to detect account takeover and unauthorized access.

• 4
  We improve our serviceAnalytics

  We study aggregate gameplay data to improve game balance, tournament structure, and platform performance.

Third-Party Data Sharing on apel168

We share data with third parties only when necessary to operate apel168. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and bank partners) receive your name, address, and transaction details to process deposits and withdrawals. These partners are bound by confidentiality agreements and handle data according to Indonesian financial regulations.

We may also share anonymized, aggregate data with game studios (Pragmatic Play, PG Soft, Habanero) to optimize game performance and detect technical issues. This data does not identify you individually. We do not share your personal data with game studios.

How We Protect Your Data

We encrypt all data in transit using HTTPS (TLS 1.2 or higher) and at rest using AES-256 encryption. Your password is hashed using a modern algorithm and is never stored in plain text. Your KYC documents are encrypted and stored separately from your account balance and gameplay history, so a breach of one does not compromise the other.

We limit data access to authorized apel168 staff only. Customer-support agents see only the information necessary to help you. Engineering staff access gameplay data only for technical troubleshooting. We audit access logs monthly and investigate any unauthorized access.

Our servers are located in data centers with physical security controls (access cards, surveillance, guards). We maintain automated backups and test disaster-recovery procedures quarterly. If a data breach occurs, we notify affected users within ten days and work with authorities.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide it within ten business days in a machine-readable format. If you believe your data is inaccurate, you can request correction.

You can request deletion of your account and all associated data, except where Indonesian law requires us to retain records (tax, anti-money-laundering, fraud investigation). If you request deletion, we will close your account, process a refund of any remaining balance, and securely erase your personal data within thirty days.

How Long We Keep Your Data

We retain your KYC documents and account information for seven years after account closure, as required by Indonesian anti-money-laundering regulations. We retain gameplay and transaction logs for five years for fraud-investigation purposes. Cookies are stored on your device for up to one year and can be deleted anytime.

During account closure, your balance is refunded and your account is marked as inactive, but records are retained for compliance. Personal data is deleted after the retention period unless a legal hold is in place.

International Data Transfer

apel168 may store or process your data on servers located outside Indonesia. Our payment processors (especially international partners) may route data through their own infrastructure. When your data leaves Indonesia, it remains subject to this privacy policy and Indonesian data-protection principles. We require all third parties to maintain the same level of security as apel168.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or Indonesian law. We will notify you of material changes via email or by posting a notice on apel168. Continued use of apel168 after such notice constitutes your acceptance of the updated policy. If you object to a change, you may request account closure and a refund of your balance.

We are committed to protecting your data and operating transparently. If you have questions about this policy or how we handle your information, contact our support team during business hours. We respond in English and Indonesian.